Tevredenheid van gebitsprothesedragers met mondzorgverlening

In een onderzoek is gezocht naar factoren in de mondzorgverlening die de tevredenheid van gebitsprothesedragers kunnen beïnvloeden. Patiënten in een academisch medisch centrum met een volledige gebitsprothese en patiënten met een partiële gebitsprothese kregen een gevalideerde vragenlijst over verschillende zorgfactoren voorgelegd. Uit de beantwoording blijkt dat de tevredenheid van beide groepen patiënten over de mondzorgverlening hoog is. Dat geldt vooral voor de persoonlijke begeleiding die zij kregen van de behandelaars.

A study sample of 117 completely edentulous and 56 partially edentulous patients, who had received their dentures in the period 1997-2005 at Bergen School of Dentistry, completed a questionnaire containing eight specific items regarding different aspects of care, each with two positive (a and b) and two negative (c and d) categories, and four global items. The care items, including confidence in the dental team, information, waiting time and cost, constitute the Ambient Care Scale; the global items were concerned with overall care, satisfaction with dentures, self-reported oral and general health. Results. Between 91-100% of Ambient Care Scale responses were in the two positive categories. The completely edentulous group was significantly more satisfied than the partially edentulous group regarding several Ambient Care Scale items and oral health. Also, ratios between categories b and a showed systematic higher degrees of satisfaction for the completely edentulous group than the partially edentulous group. Fifty-six per cent in the completely edentulous group and 36% in the partially edentulous group were very satisfied, i.e. with ≥6 of 8 possible responses in category a. Analysis of the very satisfied showed that the highest degrees of satisfaction for both groups were found regarding students and staff, the lowest regarding cost and waiting times. Conclusions. Patient satisfaction with care was very high. Completely edentulous patients were systematically more satisfied than partially edentulous ones.

Bron
Berg E, Gjengedal H, Berge ME, Bøe OE, Trovik TA. Denture wearer's perception of ambient care. Part 2. Analyses of data. Acta Odontol Scand 2013; 71: 1-8. doi: 10.3109/00016357.2011.645066. Epub 2012 Jan 30.

Berg E, Gjengedal H, Berge ME, Trovik TA. Denture wearer's perception of ambient care, part 1: validation of a preliminary scale. Acta Odontol Scand. 2012; 70: 622-628. doi: 10.3109/00016357.2011.645062. Epub 2012 Jan 3.